Privacy Policy

1. Who we are

Klinogicare® is a brand operated by Gatria Global LLC, 66 W Flagler Street STE 900, Miami, FL 33130, USA. This Privacy Policy explains how we collect, use, and disclose personal information gathered through the klinogicare.com website and our information request forms.

• Email: [email protected]
• Phone / WhatsApp: +1 727 310 1455
• Website: https://klinogicare.com

For requests relating to the protection of personal data, you may write to the email address above, indicating "Privacy - exercise of rights" in the subject line.

2. Scope

This notice applies to browsing the website, to requests submitted through the forms on the pages, to requests sent by email, phone, WhatsApp, or other channels indicated on the site, and to subsequent communications connected to those requests.

The website is intended primarily for professionals, sports organizations, healthcare facilities, physiotherapy centers, clinics, distributors, commercial partners, and organizations interested in Klinogicare solutions.

The website is intended for business and professional inquiries and is not designed to collect health or other sensitive information. Please do not submit medical records, diagnoses, treatment information, or other sensitive health information about yourself or any patient through our forms or messaging channels. If you voluntarily include health-related details in an inquiry, we use them solely to respond to that inquiry; we do not use them for advertising and do not share them with advertising or analytics partners.

3. Categories of personal data processed

Data provided voluntarily by the user

• first and last name;
• email address;
• phone number;
• organization, company, club, medical center, or facility, where provided;
• country, geographic area, or market of interest;
• the product or service the request relates to;
• the content of the message sent through a form, email, WhatsApp, or other contact channel;
• any commercial information needed to prepare a reply, a demo, a proposal, or contact with a representative.

Technical browsing data

• IP address, date and time of the request, requested URL, and referring page;
• technical information about the browser, operating system, device, and selected language;
• log data needed for security, abuse prevention, technical maintenance, and the proper operation of the site;
• data generated by any technical cookies or tools necessary for the site to function.

Under U.S. state privacy laws (such as the California Consumer Privacy Act), these correspond to the categories: identifiers and business contact information, commercial information, internet or network activity, and the contents of the communications you send us. We do not collect Social Security numbers, financial account numbers, precise geolocation, or biometric information through this website.

4. How we use personal information

We use personal information for the purposes described below.

5. Contact forms, email, and WhatsApp

When a user submits a request through the website, the data entered in the form may be transmitted to the technical system that manages the request, to internal email addresses, and, if configured, to internal operational alerts, to ensure our team handles requests promptly.

Communications via WhatsApp or other messaging services also involve the processing of data by the respective providers under their own terms and notices. Users can choose whether to use those channels or to prefer email or the web form.

The information received may be organized internally so that requests are not lost, are assigned to the correct representative, are answered consistently, and a history of commercial communications is maintained. Where CRMs, shared spreadsheets, or other lead-management tools are used, they must be configured with restricted access, adequate security measures, and, where necessary, agreements with the providers.

6. Cookies, logs, and technical tools

The website may use only technical cookies or equivalent technologies necessary for the pages to function correctly, for security, for managing the contact forms, for navigation, and for abuse prevention. These tools are limited to what is necessary to provide the service requested by the user.

Servers and technical systems may generate access logs containing data such as IP address, date, time, requested URL, user agent, technical browser information, and data needed to diagnose and maintain the site. These data are used for security, operational continuity, attack prevention, and verifying that the site is working correctly.

External services such as WhatsApp follow their respective terms and privacy notices when the user voluntarily chooses to use them or to communicate through those channels.

As of the last update of this notice, the website does not use marketing cookies, advertising cookies, profiling tools, or advertising tracking systems. Should tools that are not strictly technical be activated in the future, this notice will be updated and, where required, consent will be collected through a system compliant with the applicable law.

7. Retention period

Data are kept for as long as necessary for the purposes for which they were collected and, thereafter, for the period required or permitted by law.

• Commercial and contact requests: for as long as necessary to handle the request and the related follow-ups; normally up to 24 months from the last meaningful interaction, unless there is an ongoing business relationship or another documented need.
• Data relating to commercial, contractual, or pre-contractual relationships: for the duration of the relationship and for the limitation or retention periods set by the applicable law.
• Technical logs and security data: for limited periods proportionate to security, diagnostic, and abuse-prevention needs, unless longer retention is necessary to investigate potential fraud or policy violations, or to respond to requests from authorities.
• Data processed on the basis of consent: until consent is withdrawn or until the purpose for which the consent was collected is achieved.

8. Recipients of the data and providers

Personal data may be accessible to authorized personnel and to service providers who support the handling of requests, commercial communications, the website, and the technical systems.

Data may also be processed by providers acting, where applicable, as data processors, including:

• providers of hosting, infrastructure, CDN, security, and technical maintenance;
• CMS platforms and content-management systems;
• email providers, mail delivery, notification delivery, and communication tools;
• messaging or operational-notification services, where used;
• technical, legal, tax, or administrative advisors, to the extent necessary;
• public authorities or other authorized parties when required by law.

Access to the data is limited to what is necessary to carry out the required activities and is managed according to principles of confidentiality, minimization, and security.

We do not sell or rent your personal information, and we do not share it for cross-context behavioral or targeted advertising.

9. Where your information is processed

Your personal information is stored and processed primarily in the United States and may also be processed by service providers located in other countries. Wherever your information is processed, we take reasonable steps to ensure it is handled securely and in accordance with this Privacy Policy.

You may request further information about the providers we use and the applicable safeguards by writing to the contact address indicated in this Privacy Policy.

10. Your U.S. state privacy rights

Depending on your state of residence (for example, California, Virginia, Colorado, Connecticut, or Utah), you may have the right to:

• request access to, or a copy of, the personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of your personal information;
• opt out of the sale or sharing of personal information and of targeted advertising;
• limit the use and disclosure of sensitive personal information;
• not be discriminated against for exercising your privacy rights.

We do not sell your personal information and do not use it for targeted advertising.

Where required by law, we honor opt-out preference signals such as Global Privacy Control (GPC). If you are a California resident, you may also request information about the categories of personal information we have disclosed for a business purpose (California "Shine the Light").

To exercise any of these rights, write to [email protected]. We will respond within the timeframe required by applicable law, and we may need to verify your identity before acting on your request. California residents may use an authorized agent to submit a request on their behalf.

If you have an unresolved privacy concern, you may contact the California Privacy Protection Agency or the Attorney General in your state.

11. Data security

Reasonable technical and organizational measures are taken to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse. Depending on the context, these measures include access restriction, account protection, the use of secure connections, backups, technical controls, and procedures for handling requests.

No IT system can be considered completely free of risk. For this reason, users are asked not to send excessive or particularly sensitive information through open forms and to report any anomalies they notice.

12. Children's privacy

This website is intended for professional and business users and is not directed to children under 13, and we do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If a parent, guardian, or authorized person believes that a child has provided personal information through the website, they may contact us at [email protected] to request verification and deletion.

13. Updates to this notice

This notice may be updated to reflect regulatory, technical, organizational, or service-related changes. The updated version will be published on this page with an indication of the date of the last update.

If we make material changes to how we process personal information, we will provide additional notice where required by applicable law.